Frequently Asked Questions
Appliance Repairs
What cities and towns do we go to for in-home appliance repairs?
What cities and towns do we go to for in-home appliance repairs?
Alberta
- Lethbridge
- Coalhurst
- Coaldale
- Taber
- Bow Island
- Medicine Hat
What is the warranty on repair services?
What is the warranty on repair services?
We offer a 30-day warranty after a service is completed.
How fast can we book an appointment?
How fast can we book an appointment?
We may be able to book an appointment within 24 hours, depending on the appliance type and availability. Please call us to know the earliest availability we have: 403-380-6600
How much does it cost to book a repair?
How much does it cost to book a repair?
We charge a flat fee for in-home diagnostics, while in-store diagnostics are free. If you wish to have a free diagnostic, you can drop off your appliance at our Lethbridge location during business hours. For in-home repairs, please call us directly to get the latest fees and availability: 403-380-6600
Do we do diagnostics directly at our shop?
Do we do diagnostics directly at our shop?
Yes! In-store diagnostics are free of charge. Simply drop off your appliances during business hours and one of our team members will be happy to assist you.
Warranty
What's the warranty on new appliances?
What's the warranty on new appliances?
All new appliances sold at our stores come with a 1-year warranty from the manufacturer. Some appliances come with an extended warranty on specific parts, which is indicated when applicable.
What's the warranty on used appliances?
What's the warranty on used appliances?
All used appliances come with a 90-day warranty, starting on the date of purchase.
What's the warranty on new parts?
What's the warranty on new parts?
All new parts come with a 30-day return/exchange period. There are no warranties above 30 days.
What's the warranty on used parts?
What's the warranty on used parts?
Used parts come with a 30-day warranty starting on the date of purchase.
What's the warranty on repair services?
What's the warranty on repair services?
Repair services are covered by a 30-day warranty starting on the last service appointment, in case of mulitple appointments are booked for the same repair.
Orders & Deliveries
Can an online order be picked in-store?
Can an online order be picked in-store?
Yes! Pick-ups are ready within 2 hours during business hours.
How long does it take for an online order to be ready?
How long does it take for an online order to be ready?
Usually orders are processed and ready to be picked up within 2 hours after the payment has been received. We will contact you via email and phone when the order is ready for pickup.
How to schedule an appliance delivery after an online order?
How to schedule an appliance delivery after an online order?
Please contact the store to coordinate a delivery day and time that works for you.
How long does it take to deliver an appliance?
How long does it take to deliver an appliance?
On average, we can schedule deliveries within 1 to 3 days following the purchase date.
Where does Pete's Appliance deliver to?
Where does Pete's Appliance deliver to?
Appliance deliveries are available in Lethbridge for now.
How much do deliveries cost?
How much do deliveries cost?
Delivery cost varies based on the type of appliance, size, and delivery address. You can call us for an exact price: 403-380-6600
Can I change my delivery address after placing an order?
Can I change my delivery address after placing an order?
Yes. Please call us to update information of an existing order. 403-380-6600
Franchising
Is Franchising open to everyone?
Is Franchising open to everyone?
For now, franchise owners must be a certified journeyperson appliance service technician.
How much does franchising cost?
How much does franchising cost?
Appliance deliveries are available in Lethbridge afor now.
How much do deliveries cost?
How much do deliveries cost?
Delivery cost varies based on the type of appliance, size, and delivery address. You can call us for an exact price: 403-380-6600
Can I change my delivery address after placing an order?
Can I change my delivery address after placing an order?
Yes. Please call us to update information of an existing order. 403-380-6600
Returns & Refunds
How to return an order?
How to return an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service 403-380-6600
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How to track an order?
How to track an order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with an order?
What if there is a problem with an order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
What to do if a package is not received?
What to do if a package is not received?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.